Support Hub
Frequently Asked Questions
Have Questions?
We’re here to guide you swiftly, addressing your queries and welcoming your suggestions with open arms.
What services do you bill?
At Realm, we handle billing for most services except electricity. While we can provide advice on electricity matters, we have opted not to offer billing in this highly regulated domain for the time being. We are closely monitoring the Australian Energy Regulator’s (AER) review of the embedded network exemption framework. Any decisions regarding our involvement in electricity billing will be made following the completion of this review
What is the cost of my water?
Realm passes on the cost of water charged to your body corporate or land owne
For current customers this will be for Unity Water, Queensland Urban Utilities (QUU), Gold Coast Water, Sydney Water, Hunter Water plus a note to contact us of their water authority is not listed.
How do I make a payment?
We run all payments through StrataPay. They over multiple payment methods such as: Debit Credit Card via telephone, Internet BPay Cheque or Internet Banking EFT Transfer Direct.
Website: http://www.stratapay.com.au
Should you have any questions regarding payments or your account balance, please contact our team on 1300 989 438
How often will I get billed?
Realm typically bills on the same cycle as your local water authority
Can Realm send bills directly to my tenant?
In most cases Realm will not bill directly to tenants. Realm recovers costs on behalf of your body corporate and this is most effectively done via owners. Your tenant can be billed according to RTA requirements and this is best advised and managed by your property manager.
I think there’s a problem with my meter, what do I do?
Contact us with your address, lot number and a photo of your meter and we will help sort out the issue as soon as possible.
Need more information?
Struggling to find the answers you need? Let’s have a conversation.