Government Schemes, Rebates and Grants

You might be eligible for various concessions offered by Realm on behalf of the Queensland and NSW Government. Eligibility criteria vary and may change over time. Please review the details for each concession, grant, and rebate to determine if you qualify.

Applying for the Electricity Rebate Eligible customers who meet the conditions for the rebate, as outlined above, can apply for the rebate through their Retailer, either by submitting a written Application for Electricity Rebate or by calling their Retailer. Please include a copy of your card along with the completed application form. To learn more and apply for an energy concession, please select your state:

Those in Queensland may also be eligible for the Home Energy Emergency Assistance Scheme (HEEAS).

• is for Queensland households experiencing problems paying their electricity or reticulated natural gas bills as a result of an unforeseen emergency or a short-term financial crisis that has occurred within the past 12 months.
• is a one-off emergency assistance to help with paying your home energy bills
• pays up to $720 once every 2 years.

Financial Hardship

At Realm, we understand that life can throw unexpected challenges your way. If you’re experiencing financial hardship, please don’t hesitate to reach out to us. Our dedicated team is here to work with you to find a solution that suits your situation. We believe in compassion and flexibility, and we’re committed to supporting our customers through tough times.Contact us, and let’s work together to find a way forward

Complaints

Your satisfaction is our top priority. If you’re experiencing any issues or have concerns about our services, we want to hear from you. Our dedicated customer service team is committed to resolving any problems you may encounter and ensuring that your experience with us is a positive one. Please don’t hesitate to contact us with your feedback or complaints, and we’ll do our utmost to address them promptly and effectively. Your voice matters to us, and we’re here to listen and assist.