{"id":725,"date":"2025-07-21T23:35:50","date_gmt":"2025-07-21T13:35:50","guid":{"rendered":"https:\/\/realmcorp.com.au\/staging\/5684\/?page_id=725"},"modified":"2025-07-21T23:51:16","modified_gmt":"2025-07-21T13:51:16","slug":"my-account-support-hub","status":"publish","type":"page","link":"https:\/\/realmcorp.com.au\/staging\/5684\/my-account-support-hub\/","title":{"rendered":"My Account + Support hub"},"content":{"rendered":"\n
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Move In<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Setup Direct Debit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Billing Inquiries<\/a><\/div>\n\n\n\n
Government Schemes & Rebates<\/a><\/div>\n\n\n\n
Hardship Policy<\/a><\/div>\n\n\n\n
Complaints<\/a><\/div>\n\n\n\n
Making a Payment<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Frequently Asked Questions<\/p>\n\n\n\n

Have Questions?<\/h2>\n<\/div>\n\n\n\n
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We’re here to guide you swiftly, addressing your queries and welcoming your suggestions with open arms.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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What services do you bill?<\/strong><\/p>\n\n\n\n

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We provide billing services for hot water, water, electricity, and gas.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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What are my rates?<\/strong><\/p>\n\n\n\n

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Realm passes on the cost of water\/energy charged to your body corporate or land owner.

Simply enter your postcode into the search bar on our home page. Your community\u2019s rates will be displayed instantly.*

*For existing clients only.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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How do I make a payment?<\/strong><\/p>\n\n\n\n

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You\u2019ll find step-by-step payment instructions on the bottom right corner of your bill.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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How often will I get billed?<\/strong><\/p>\n\n\n\n

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Realm typically bills on the same cycle as your local water authority or energy distributor<\/p>\n\n\n\n

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Concerned about your rates?<\/strong><\/p>\n\n\n\n

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If you’re unsure or concerned about your current rates, feel free to contact us<\/a>. We’ll help identify your water authority\/energy distributor and explain how your charges are calculated.<\/p>\n\n\n\n

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I think there’s a problem with my meter, what do I do?<\/strong><\/p>\n\n\n\n

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Contact us with your address, lot number and a photo of your meter and we will help sort out the issue as soon as possible.<\/p>\n\n\n\n

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Need more information?<\/p>\n\n\n\n

Struggling to find the answers you need? Let’s have a conversation.<\/p>\n<\/div>\n\n\n\n

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How about we discuss it?<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

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