Frequently Asked Questions
Have Questions?
We’re here to guide you swiftly, addressing your queries and welcoming your suggestions with open arms.
What services do you bill?
We provide billing services for hot water, water, electricity, and gas.
What are my rates?
Realm passes on the cost of water/energy charged to your body corporate or land owner.
Simply enter your postcode into the search bar on our home page. Your community’s rates will be displayed instantly.*
*For existing clients only.
How do I make a payment?
You’ll find step-by-step payment instructions on the bottom right corner of your bill.
How often will I get billed?
Realm typically bills on the same cycle as your local water authority or energy distributor
Concerned about your rates?
If you’re unsure or concerned about your current rates, feel free to contact us. We’ll help identify your water authority/energy distributor and explain how your charges are calculated.
I think there’s a problem with my meter, what do I do?
Contact us with your address, lot number and a photo of your meter and we will help sort out the issue as soon as possible.
Need more information?
Struggling to find the answers you need? Let’s have a conversation.